RELIANT BANK
JOB DESCRIPTION
Job Title: Learning Specialist
Supervisor: Michelle Marcrum
Supervisor Title: AVP, Learning & Development Architect
Department: Human Resources
FLSA Status: Non-Exempt
PURPOSE OF JOB
The primary role of the Learning Specialist is to provide training to new hires as well as existing team members through a blended learning model including classroom learning, live webinars, on-demand training, and on-the-job training. Handles administrative activities such as assisting the Learning and Development Architect with onboarding activities, orientation schedules, and tracking registrations for third-party learning and compliance with continuing professional education requirements.
JOB DUTIES AND RESPONSIBILTIES
- Acts as a Subject Matter Expert (SME) and performs demonstrations of various bank systems
- Coordinates New Hire Orientation Schedules with Hiring Manager and Director of Learning and Development
- Conducts various New Employee Orientation sessions
- Conducts training sessions, including delivery of group classes, delivery of one-on-one sessions and online training
- Serves as Orientation Buddy delivering a “Wow Experience” to new team members
- Utilizes technology to develop online and on-demand learning options
- Serves as liaison to the Bank’s SMEs
- Assists in designing and incorporating training materials to facilitate the developmental objectives of the bank, such as manuals, procedures, presentations, videos, and online training
- Administrator for the Bank’s online learning system(s)
- Assists with tracking and follow up of training to measure learning goals and identify coaching needs
- Administrator of the Learning and Development page on Bank’s intranet ensuring the learning news, training content, learning opportunities, and class offerings are up to date
- Registers team members for third-party learning such as conferences, forums, banking schools and webinars
- Updates job knowledge by participating in educational opportunities, reading professional publications and participating in professional organizations
- Promotes the Bank’s products and services whenever possible; participates in bank sponsored events, networking and volunteer opportunities at every opportunity
- Provides service that aligns with Reliant Bank’s Brand Promise: We are a growing community of friends – one relationship at a time
- Follows all regulatory rules and regulations, immediately reports any suspicious behavior and/or situations that may result in criminal or emergency incidents, and completes all required training in a timely manner
- Performs other tasks and projects as needed
JOB REQUIREMENTS AND QUALIFICATIONS
- College degree in business administration, human resources or equivalent professional experience preferred
- Minimum three years of Retail Banking or Bank Operations experience preferred
- Two or more years of experience in a training role preferred
- Comprehensive knowledge of banking products and services, operating policies, procedures, and banking regulations
- Demonstrates excellent communication writing, speaking and listening skills
- Excellent presentation skills as well as the ability to motivate, teach and inspire team members
- Strong organizational and prioritization skills
- Ability to effectively interact with all levels of the bank
- Discretion in handling sensitive information regarding employee learning skills and aptitude
- Work requires the ability to multi-task and to be flexible
- Proficient in Microsoft Word, PowerPoint and Excel skills
- Travel between bank and branch locations will be necessary, sometimes overnight or extended days
PHYSICAL AND MENTAL REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Frequently required to sit, stand, kneel, stoop, or squat
- Use hands or fingers to handle or feel objects, tools, or controls
- Reach with hands and arms
- Talk or hear
- Specific vision ability include close vision, distance vision, color vision, depth perception and the ability to adjust focus
- Occasionally lift and/or move up to 25 pounds
- Ability to analyze situations logically to identify causes and draw solid conclusions
- Ability to anticipate the consequences of a situation
- Ability to modify one’s own behavior to meet expectations of others
- Ability to sustain one’s own emotions from interfering with responding effectively to internal and external customer’s needs
- Displays honesty and trustworthiness; has a sense of personal accountability; maintains a moral conviction to do the right thing
Qualified candidates may click here to apply.
