2202-4 Loan Operations Specialist

Capstar Bank
Loan Operations Specialist
Non-Exempt Full-Time
Nashville, TN, US


Job Purpose:
In conjunction with management, responsible for the implementation, documentation and training of various loan operations processes. Responsible for the accurate and complete preparation and/or review of consumer and small business lending loan documents. This position will work closely with the Lending staff, external closing agents and will be responsible for releasing the complete closing package directly to the Lending Staff for execution with the client. Responsible for performing functional support tasks for all teams within Credit Operations.


Job Responsibilities

  1. Assist Loan Operations Team with development and implantation of projects established by the Director of Loan Operations. This will require the employee to maintain a solid foundation in all areas of consumer and small business loan documentation, loan operational teams and consumer compliance regulations.
  2. Analyze and interpret the Credit Approval document and supplemental vendor information to determine borrower, collateral and guarantor requirements, and ensure production of appropriate documentation in compliance with the terms of the loan request.
  3. Prepare and/or review new and renewed loan documents ensuring that all are in compliance with the credit approval document before releasing documents for execution for consumer and small business loans.
  4. Serve as backup for consumer construction draw function
  5. Interact with third party vendors to include various appraisers to request appraisals, as well as title companies and attorneys to obtain outstanding closing documents.
  6. Execute the uploading function of loans to the core for Consumer loans
  7. Organize imaged documents for processing.
  8. Provide additional job coverage for Central Doc, Post Review and Imaging during vacation and high volume periods
  9. Establish, foster and maintain strong working relationships with team members, Lending, Operations Staff and department managers. Provide a high level of customer service when responding to internal departments to resolve questions.
  10. Fosters a positive working environment with all business partners.
  11. Attend all BSA training (at least annual) offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the bank’s compliance with BSA/AML policies and procedures, which include detecting potential suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting.


Note: Incumbent may be asked to perform other non-essential duties as assigned.


Job Qualifications:

Bachelor’s degree preferred or equivalent work experience.



  • Four years experience with focus on Consumer and/or Small Business loan documentation.
  • Experience with an automated loan origination environment preferred but not required.
  • Strong time management and organizational skills needed.
  • Strong knowledge of consumer and small business loan documentation.
  • Good personal computer skills with demonstrated knowledge of Microsoft, Excel, Word and E-mail
  • Effective oral and written communication skills.
  • Ability to meet deadlines under pressure. Ability to prioritize multiple assignments.
  • Ability to appropriately escalate issues requiring problem solving and decisions making.





Management Activities:

  • Interview, select and train employees
  • Set and adjust their rates of pay and hours of work
  • Direct the work of employees
  • Appraise employees productivity and efficiency for the purpose of recommending promotions or other changes in status
  • Handle employee complaints
  • Discipline employees
  • Plan the work
  • Determine the techniques to be used
  • Apportion the work among the employees
  • Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold
  • Control the flow and distribution of materials or merchandise and supplies
  • Provide for the safety and security of the employees or the property
  • Plan and control the budget
  • Monitor or implement legal compliance measures
  • Customarily and regularly direct the work of at least 2 or more full-time employees or their equivalent (1 full-time employee at 40 and 2 half-time employees at 20 hours each , are equivalent to 2 full-time employees).
  • Authority to hire or fire other employees, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.



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