2206-4 Information Technology Specialist

Volunteer State Bank
Information Technology Specialist


Assist with network, technology equipment and related software including implementation, ongoing maintenance, troubleshooting and security. Responsible for providing front-line technical assistance and support related to computer systems, hardware, software, and phones. Provide application support for all departments in the use of core banking and other software and systems. This person will assist with the technical aspect of projects including new branch setup, system implementations, etc.


Essential Duties and Responsibilities:

  • Provide technical assistance and support for incoming questions and/or issues related to computer systems, software, hardware, or phones.
  • Support and assistance with issue resolution for requests submitted via help desk management system timely, accurately and appropriately.
  • Assist in the creation of documentation to resolve problems or improve consistency in problem resolution.
  • Ensure that all local systems are backed up regularly.
  • Maintain users and access support for computer systems. This can include the internal network, core systems, Email, phone system, and third-party software.
  • Maintain phone system – make or coordinate new phone installation, voicemail setup, on-hold music updates and other system changes.
  • Install and maintain third party software. Ensure that software is installed in keeping with the policies and procedures of the bank.
  • Review, update and train on policies and procedures for Information Technology as needed or required.
  • Assist supervisor in all other duties as assigned.



Job Qualifications:

  • Associates degree or equivalent technical course work
  • One (1) year of work experience in a similar position
  • Knowledge of Microsoft Server/Network, Office products, general banking procedures and security criteria.
  • Excellent written and verbal communication skills.
  • Ability to balance a large portfolio of projects at any given time.
  • Strong analytical skills



Qualified candidates may send their resumes to Donna Freeland (dfreeland@volstatebank.com).

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