In response to requests from our member banks for frontline training, TBA is pleased to make this frontline training DVD available for you to purchase.
This DVD is broken down into three sessions. Each session averages 30 minutes in length and deals with a specific teller foundational skill or topic:
• Session I: Teller Basics
• Session II: Check Cashing Procedures and Tips
• Session III: Service Excellence Standards
The DVD includes a detailed training workbook, Frontline Training Series for Tellers. It can be downloaded directly to the participant’s computer or printed out so they can add their own notes. The workbook will serve as an ongoing teller resource for reference and reinforcement.