JOB SUMMARY AND PURPOSE:

The Branch Manager is responsible for overseeing the day-to-day functions of the Branch and the staff and must ensure the implementation of policies and procedures to achieve company objectives. The Branch Manager must coach and motivate staff to recognize and fulfill individual and Branch sales and service expectations and should meet his/her own individual sales goals and service expectations. This individual should identify and meet the needs of the Bank’s existing and prospective customers and is ultimately responsible for all functions of the bank. These include but are not limited to answering inquiries regarding accounts (deposits & loans), opening new accounts, offering consumer/commercial loans, and assisting with customer complaints.

QUALIFICATIONS:

• Bachelor’s Degree from an accredited College or University preferred. Equivalent Banking Industry experience will be considered.
• Minimum of three year’s supervisory experience in a financial institution preferred.
• Consumer lending experience, i.e., Auto, mortgage, home equity.
• Excellent communication and interpersonal skills.
• Detailed knowledge of all compliance and Banking regulations, and willingness to comply.
• Knowledge of Branch procedures and policies.
• Ability to manage and motivate staff including training and evaluation.
• Successful completion of all required in-house training programs upon hiring.
• Willing to comply with all Bank policy, procedures, and regulations.

PRIMARY DUTIES:

• Manage all aspects of the Branch including staff, customers, and the building and grounds. 
• Develop the Branch staff and create a team atmosphere within the assigned branch and between branches.
• Develop and maintain banking relationships with potential clients, existing customers, and community organizations.
• Assist in building a working environment with clear goals, constant communication, feedback, and recognition.
• Develop, manage, and communicate an annual branch budget.
• Provide feedback to management regarding marketing ideas and sales efforts.
• Participate in training of staff, evaluation of performance, and recommendations of appropriate action regarding promotions or any disciplinary action.
• Assist in developing and maintaining an engaged and accountable workforce.
• Oversee the opening and closing of the Bank, the weekly work schedule of the employees, and perform security routines.
• Assist in ensuring the staff follows proper procedures and guidelines set forth by the bank.
• Assist in the training and motivation of staff in cross-selling of the bank’s products and services to strengthen customer relationships.
• Ensure that staff completes all required training.
• Seek consumer loan applications and provide appropriate follow-up.
• Communicate and track goals associated with Branch performance.
• Represent the Company in public relations activities and community events.
• Maintain a professional appearance among staff, and when representing the Bank.