Overview

Performs a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives.

• Prepares consumer and/or commercial loan packages for closing in a timely, accurate and complete manner, ensuring that each loan is in compliance with established procedures, policies and government regulations.
• Communicates with lenders and external vendors about details within documentation, raising appropriate questions and troubleshooting problems as needed.
• Research and resolve servicing issues in support of loan officers and customers within scope of authority and expertise. Works with manager to ensure timely and accurate Loan Servicing practices.
• Prepare and process mortgage, equity, and construction and consumer loan payoff requests from internal and external customers.
• Monitors and tracks hazard insurance renewals and cancellations.
• Performs advances and disbursements on Construction Loans. Reviews and researches requests to ensure all risks associated have been mitigated.
• Performs all duties in accordance with prescribed regulatory compliance guidelines and Bank policies and procedures.
• Input and quality control of loans in core system.
• Review of loan file to ensure all required documents have been executed and received.
• Review and clear exceptions for trailing documents as received to ensure bank’s security position is properly executed and protected.
• Daily balancing of internal general ledger accounts.
• Any other duties as deemed necessary by Loan Operations Manager.

Qualifications and Education Requirements

• 2-4 years’ experience in a related field
• Ability to work independently, with minimal direct supervision.
• Ability to work under pressure and meet deadlines.
• Working knowledge of loan documentation policies and related government regulations.

Preferred Skills

• Working knowledge of TRID, HMDA, FCRA and Reg B.
• Understanding of legal documentation and experience with commercial loan products.
• Computer proficiency; knowledge of Laser Pro software, Jack Henry, Excel, Word and Teslar, helpful.