Overview
Performs a variety of loan servicing and processing activities in conformance with established bank policies, procedures and objectives.
- Prepares consumer and/or commercial loan packages for closing in a timely, accurate and complete manner, ensuring that each loan is in compliance with established procedures, policies and government regulations.
- Communicates with lenders and external vendors about details within documentation, raising appropriate questions and troubleshooting problems as needed.
- Research and resolve servicing issues in support of loan officers and customers within scope of authority and expertise. Works with manager to ensure timely and accurate Loan Servicing practices.
- Prepare and process mortgage, equity, and construction and consumer loan payoff requests from internal and external customers.
- Monitors and tracks hazard insurance renewals and cancellations.
- Performs advances and disbursements on Construction Loans. Reviews and researches requests to ensure all risks associated have been mitigated.
- Performs all duties in accordance with prescribed regulatory compliance guidelines and Bank policies and procedures.
- Input and quality control of loans in core system.
- Review of loan file to ensure all required documents have been executed and received.
- Review and clear exceptions for trailing documents as received to ensure bank’s security position is properly executed and protected.
- Daily balancing of internal general ledger accounts.
- Any other duties as deemed necessary by Loan Operations Manager.