Deposit Operations is a rewarding career opportunity to help make an impact in any financial institution as well as the communities they serve. Adaptability is an important part of this role. Adapting to changes in the work environment, managing competing demands, accepting feedback, changing your approach or method to best fit the situation. Another key part of the role is communication. It is vital in the role to express ideas and thoughts both verbally and in written form in a clear and concise manner. You must possess good listening and comprehension skills in order to succeed. Other important parts of communication are to be sure to use appropriate communication methods. When communicating in writing you must edit work for spelling and grammar while varying writing style to meet different needs. One of the strongest skills necessary in a Deposit Operations role is critical thinking and problem solving. You must be able to identify and resolve problems in a timely manner. You must gather and analyze information skillfully in order to develop alternative solutions. One must also work well in group problem-solving situations as well as independently while maintaining a positive attitude and good working relationships.

Responsibilities:

• Resolve unposted transactions
• Process chargebacks, return items, and incoming returned items.
• Ensures compliance with ACH and deposit rules and regulations.
• Processes reclamations and adjustments ensuring proper research and response.
• Determine and enter appropriate account and general ledger entries.
• Handle telephone requests requiring superior operations knowledge.
• Process and review new deposit account documents including IRA/HSA accounts.
• Utilize programs and reports to ensure proper posting of items.
• Process research requests such as image, statement, and transaction posting research.
• Process system maintenance as requested/needed.
• Perform review of previously processed system maintenance.
• Process requests of verification of deposits.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities.
• Model and foster behaviors that support the Bank’s values and culture.
• Any other duties as deemed necessary by Management

Qualifications required:

• High School Diploma/Equivalent or greater
• Minimum of two years banking experience, Deposit Operations experience preferred
• Excellent computer proficiency (MS Office-M365)
• Jack Henry core experience helpful
• Ability to organize and prioritize work, re-prioritize when needed
• Ability to work independently with minimal supervision
• Ability to identify, escalate, and assist in resolving systemic issues and/or process breakdowns
• Strong analytical and critical thinking skills
• Exceptional problem-solving and decision-making skills
• Ability to focus on detail
• Familiar with regulatory rules and regulations
• Ability to work in a fast-paced environment with high expectations
• Excellent with follow thru for completion of outstanding tasks
• Strong verbal and written communication skills
• Regular and reliable attendance
• Excellent time management skills