The Loan Servicing Manager leads a team responsible for the full lifecycle of loan servicing operations, including loan servicing, insurance tracking, escrow administration, and system reviews. This position facilitates compliance with regulatory requirements, supports audit readiness, and drives process improvement across servicing functions. The Loan Servicing Manager reports to the Loan Operations Manager and provides excellent service and support to team members and customers while demonstrating the Company’s values and supporting the mission.

JOB DUTIES AND RESPONSIBILITIES:     

• Provide leadership and support to the Loan Servicing team, fostering a supportive and growth-oriented culture
• Supervise, train, and mentor staff.  Identify professional development opportunities and provide performance feedback on an ongoing basis.
• Encourage innovation, efficiency and growth within the team to improve banking processes, manage compliance and inspire excellence
• Manage the full lifecycle of loan servicing operations, including loan servicing, insurance tracking, escrow administration, and system reviews 
• Oversee servicing functions to include payoffs, payment corrections, statements, and maintenance requests
• Investigate and resolve loan account discrepancies including balance mismatches, call code errors, and posting issues
• Responsible for troubleshooting and correcting system-related errors
• Process maintenance requests received via the ticketing system or internal communications
• Confirm timely and accurate posting of payments to loan accounts
• Respond to customer inquiries related to servicing, payoffs, and account maintenance
• Responsible for documenting servicing processes and procedures including revisions as needed
• Manage system review checklists to verify compliance with internal policies and regulatory standards
  

REQUIRED QUALIFICATIONS:

• High school diploma or GED
• Bachelor’s degree in related field preferred
• 3 years of experience in bank lending, loan operations or related field
• 1 year of supervisory or leadership experience