Job Title: Tier 1 Information Technology Support Specialist
Location: Southern Bank of Tennessee, Mt. Juliet, TN
Job Type: Full-Time
About Us: Southern Bank of Tennessee is a trusted financial institution dedicated to providing exceptional banking services to our community. We are committed to fostering a supportive and inclusive work environment where our employees can thrive and grow.
Job Summary: We are seeking a motivated and customer-focused Tier 1 Information Technology Support Specialist to join our IT team. The ideal candidate will be responsible for providing first-level technical support to our employees, ensuring the smooth operation of our IT systems, and delivering excellent customer service.
Key Responsibilities:
- Respond to IT support requests via phone, email, or in-person in a timely and professional manner.
- Diagnose and resolve hardware, software, and network issues for end-users.
- Assist with the setup, configuration, and maintenance of computer systems, printers, and other peripherals.
- Provide support for banking software applications and ensure they are functioning correctly.
- Document and track support requests and resolutions using our ticketing system.
- Escalate complex issues to higher-level support or specialized teams as needed.
- Conduct basic training sessions for employees on IT-related topics and best practices.
- Maintain an inventory of IT equipment and supplies.
- Stay up to date with the latest technology trends and best practices in IT support.
- Work closely with our Managed Services Provider.
- Other duties as assigned.
Qualifications:
- Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Previous experience in a technical support or help desk role is preferred.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Customer-oriented with a positive attitude and strong interpersonal skills.
- Basic understanding of banking operations and software is a plus.
- Reliable Transportation
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Friendly and collaborative work environment.
- Health, dental, and vision insurance.
- Retirement savings plan with employer match.
- Paid time off and holidays.