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2502-1 Director of Loan Operations
Southeast Bank
Director of Loan Operations

Position Summary:

The Director of Loan Operations will oversee and manage the end-to-end processes and operations of the Loan Operations Department to include loan servicing, documentation, compliance, and reporting within a growing, approximately $3 billion banking institution. The individual in this role will be responsible for the strategic management, optimization, and improvement of loan operations, ensuring efficiency, regulatory compliance, and a high level of customer service across the bank’s loan portfolio. This position is critical to the bank’s ability to scale loan operations, reduce risk, and enhance operational efficiency.

Key Responsibilities:

  1. Leadership & Team Management:
    • Lead and mentor a high-performing team of loan operations professionals.
    • Foster a culture of collaboration, accountability, and continuous improvement.
    • Manage staff performance, providing guidance, coaching, and development opportunities.
  2. Loan Operations Strategy & Execution:
    • Develop, implement, and monitor strategies to streamline loan processes, including loan documentation, disbursement, servicing, and collections.
    • Oversee all aspects of loan operations, including consumer, commercial, and mortgage loans.
    • Ensure accurate and timely processing of loan requests, ensuring compliance with regulatory requirements and bank policies.
  3. Risk Management & Compliance:
    • Ensure all loan operations are in full compliance with federal, state, and industry regulations, including RESPA, TILA, and other relevant laws.
    • Collaborate with the Compliance and Risk Management teams to monitor emerging regulatory changes and adapt processes accordingly.
    • Identify and mitigate operational risks, implementing corrective actions as needed.
  4. Process Improvement & Automation:
    • Lead process optimization initiatives to increase efficiency and reduce operational costs.
    • Champion the use of technology and automation to enhance loan operations and improve the customer experience.
    • Identify opportunities for system upgrades and new tools to support loan origination and servicing.
  5. Reporting & Performance Metrics:
    • Develop and maintain key performance indicators (KPIs) and metrics for loan operations performance, providing regular reports to senior management.
    • Ensure accurate and timely loan-related reporting for regulatory, financial, and internal purposes.
    • Monitor loan performance, ensuring early detection of potential issues related to delinquency, fraud, or operational inefficiencies.
  6. Cross-Department Collaboration:
    • Work closely with other departments, including lending, risk, compliance, and IT, to ensure alignment of loan operations with overall business goals.
    • Support senior leadership in the development of new loan products or services by providing operational insight.

         7. Customer Service Excellence:

    • Maintain a focus on delivering exceptional service to both internal stakeholders and external clients.
    • Resolve complex operational issues and customer complaints promptly and professionally.

Qualifications:

  • Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
  • 10+ years of experience in loan operations, with at least 5 years in a senior leadership role, ideally with a mid-sized ($10b-$100b) or large bank ($100b+).
  • Extensive experience with FDIC operations and activities.
  • In-depth knowledge of loan operations, lending regulations, and compliance requirements.
  • Proven track record in managing large, complex loan portfolios, and scaling operational processes.
  • Strong leadership and team management skills, with a focus on talent development.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in loan management systems and business process automation tools.
  • Ability to thrive in a fast-paced, dynamic environment.

Desired Skills:

  • Familiarity with financial services, automation and digital banking trends.
  • Experience with loan servicing platforms, core banking systems, and workflow automation tools.
  • Strong project management skills with the ability to manage multiple priorities simultaneously.

Compensation: Competitive base salary plus performance-based incentives and benefits package.

 

Please send resumes to [email protected]

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