Position Summary:

The Director of Loan Operations will oversee and manage the end-to-end processes and operations of the Loan Operations Department to include loan servicing, documentation, compliance, and reporting within a growing, approximately $3 billion banking institution. The individual in this role will be responsible for the strategic management, optimization, and improvement of loan operations, ensuring efficiency, regulatory compliance, and a high level of customer service across the bank’s loan portfolio. This position is critical to the bank’s ability to scale loan operations, reduce risk, and enhance operational efficiency.

Key Responsibilities:

1. Leadership & Team Management:
• Lead and mentor a high-performing team of loan operations professionals.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Manage staff performance, providing guidance, coaching, and development opportunities.
2. Loan Operations Strategy & Execution:
• Develop, implement, and monitor strategies to streamline loan processes, including loan documentation, disbursement, servicing, and collections.
• Oversee all aspects of loan operations, including consumer, commercial, and mortgage loans.
• Ensure accurate and timely processing of loan requests, ensuring compliance with regulatory requirements and bank policies.
3. Risk Management & Compliance:
• Ensure all loan operations are in full compliance with federal, state, and industry regulations, including RESPA, TILA, and other relevant laws.
• Collaborate with the Compliance and Risk Management teams to monitor emerging regulatory changes and adapt processes accordingly.
• Identify and mitigate operational risks, implementing corrective actions as needed.
4. Process Improvement & Automation:
• Lead process optimization initiatives to increase efficiency and reduce operational costs.
• Champion the use of technology and automation to enhance loan operations and improve the customer experience.
• Identify opportunities for system upgrades and new tools to support loan origination and servicing.
5. Reporting & Performance Metrics:
• Develop and maintain key performance indicators (KPIs) and metrics for loan operations performance, providing regular reports to senior management.
• Ensure accurate and timely loan-related reporting for regulatory, financial, and internal purposes.
• Monitor loan performance, ensuring early detection of potential issues related to delinquency, fraud, or operational inefficiencies.
6. Cross-Department Collaboration:
• Work closely with other departments, including lending, risk, compliance, and IT, to ensure alignment of loan operations with overall business goals.
• Support senior leadership in the development of new loan products or services by providing operational insight.

         7. Customer Service Excellence:

• Maintain a focus on delivering exceptional service to both internal stakeholders and external clients.
• Resolve complex operational issues and customer complaints promptly and professionally.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
• 10+ years of experience in loan operations, with at least 5 years in a senior leadership role, ideally with a mid-sized ($10b-$100b) or large bank ($100b+).
• Extensive experience with FDIC operations and activities.
• In-depth knowledge of loan operations, lending regulations, and compliance requirements.
• Proven track record in managing large, complex loan portfolios, and scaling operational processes.
• Strong leadership and team management skills, with a focus on talent development.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in loan management systems and business process automation tools.
• Ability to thrive in a fast-paced, dynamic environment.

Desired Skills:

• Familiarity with financial services, automation and digital banking trends.
• Experience with loan servicing platforms, core banking systems, and workflow automation tools.
• Strong project management skills with the ability to manage multiple priorities simultaneously.

Compensation: Competitive base salary plus performance-based incentives and benefits package.

Please send resumes to Amber.Olson@greenmeadowspartners.com