2312-5 Outreach & Marketing Specialist

Small Business Administration
Outreach & Marketing Specialist 




This position is located in the Small Business Administration, Office of Field Operations – Region IV in Nashville or Knoxville, TN. Senior OMS provides oversight of SBA programs grantees and Resources Partners including compliance reviews, site visits, and decision making on the full spectrum of complexities found in OMS support functions.



  • Build and maintain a local network of collaborative partnerships: economic development practitioners in Federal, state, regional and local government, chambers of commerce, business and trade associations, financial institutions, educational institutions and civic/community organizations.
  • Represent the SBA at a variety of public functions through outreach/presentations/trainings in order to educate the small business, lender and contracting community about SBA programs and services, and other small business-relevant topics.
  • Participate in or lead projects to accomplish outreach events and will be expected to collaborate with others on the team and other resources to ensure that the projects are successful.
  • Conduct advising and training on SBA programs.
  • Field technical representative responsible for compliance oversight of SBA district office customers.
  • Conduct program evaluations, monitors and assesses awardee performance, ensures that grantees comply with terms and conditions of award, and reviews financial reports in accordance with associated SOP guidance.




Conditions of Employment

  • You must be a U.S. Citizen
  • You must successfully complete a background investigation.
  • You may be required to serve a one-year probationary period.
  • Incumbent requires a valid driver’s license (VDL). (DO NOT SUBMIT WITH APPLICATION.)



GS-12: One year of specialized experience, equivalent to the GS-11 grade level in the Federal service, obtained in either the private or public sector: that includes working independently in developing marketing strategy for programs and services for growth and development of a customer base; developing and delivering outreach, training, presentations and education on a variety of business management, financial management or lending topics related to small business; and building and managing collaborative alliances and partnerships with a variety of business development partners. These qualifications must be clearly referenced in your resume.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM’s Qualifications web site: General Business and Industry Series, 1101b

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All qualification requirements must be met by 11:59 pm (Eastern Time) on 12/29/2023.


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