2403-4 Residential Mortgage Loan Originator

Citizens Bank

Job title: Residential Mortgage Loan Originator
Department: Residential Mortgage
Reports to: SVP Residential Lending & Community Development
Supervises: N/A
FLSA Status: Exempt


Position Summary:

The Mortgage Loan Originator position is primarily responsible for generating residential mortgage and development loans through solicitation of individual borrowers, real estate brokers, builders and developers. Work is varied in nature with changing priorities. Incumbent applies in-depth knowledge of mortgage lending principles and technologies to work performed. Works under limited supervision and in compliance with established policies, procedures and regulations.



Essential Functions:
The following are indicative of the essential functions required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This profile is not intended to be all inclusive of tasks and responsibilities required; it provides a description of the critical responsibilities associated with this position.

  • Knowledgeable of Lender products and companies and must be able to process loans according to Reinforces the application of exceptional customer service through his or her own example along with appropriate follow through with involved customers and employees;
  • Responds to inquiries or refers inquiries to the appropriate department or person, and execute the necessary follow through with customers and/or staff involved;
  • Establishes and maintains client referral relationships with realtors, builders and developers; makes sales calls on potential or existing customers to develop new business or retain existing business;
  • Serves as primary contact with all parties on individual loans originated from application to closing which includes, but is not limited to:
    • Counseling and prequalifying potential homebuyers,
    • Completing applications,
    • Obtaining all necessary support documents along with appropriate fee and lock-in information in compliance with FNMA, FHLMC, VA, and FHA and mortgage lending regulations inclusive of RESPA, Truth-in-Lending, HMDA, ECOA, FDPA and CRA;
  • Interviews prospective applicants or meets with established customers; obtains necessary information and assists in the loan application process; performs pre-qualification assessment and analysis of financial condition and risk of financing requests; orders and reviews credit and insurance reports, appraisals and flood zone determinations; performs title searches and site inspections; negotiates loan terms, conditions and pricing within established lending limits; presents financing requests to Credit Administration or Loan Committee for approval;
  • Reviewing loan process by monitoring loan status and ensuring conformity with terms;
  • Assist in collecting additional documents and communicating loan status to all parties;
  • Reviewing loan documentation prior to closing before submitting to Residential Mortgage Manager;
  • Supporting functional guidance to loan processors regarding coordination of workflow and files in process;
  • Trains new real estate agents and brokers in areas of financing, qualifying buyers and lending guidelines;
  • Compiles, computes and prepares handouts and finance information, such as closing costs and rate comparison sheets for realtors, builders and developers;
  • Prepares loan file for presentation to Credit Department or Secondary Market Lender for underwriting and documentation;
  • Maintains current knowledge on mortgage products, underwriting guidelines and industry regulations;
  • Works with Branch personnel to capitalize on cross-selling opportunities Establishes and maintains a close working relationship with mortgage and title companies, contractors, builders, appraisers, real estate agents and other real estate industry professionals;
  • Maintains detailed reporting and activity monitoring systems;
  • Cross sells the Bank’s other products and services, referring customers to appropriate staff as indicated.




  • Adhere to a viable reporting routine as required by management;
  • Perform other tasks as requested by supervisor and Senior Management as they relate to the bank and its functions;
  • Complies with federal and state laws and regulations as well as internal policies and procedures for Citizens Bank and the bank’s code of ethics.




  • Education/Experience-
    • Bachelor’s degree in a business related discipline and 3 years in mortgage loan origination experience, or the equivalent of seven (7) years related experience.
    • Certain special requirements are required to maintain the level of expertise needed by this position. Continuing education in this specific job field is to be completed at least twice yearly.
  • Skills & Competencies-
    • Language Skills – Ability to read, analyze and interpret the most complex residential mortgage documents. Ability to respond effectively to the most sensitive inquiries or complaints;
    • Reasoning Ability – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with a variety of abstract and concrete variables;
    • Basic skills in computer terminal and personal computer operation, mainframe computer system, and word processing and spreadsheet software programs;
    • Familiarity with Caylx mortgage originator software;
    • Exceptional customer service.
    • Effective and excellent verbal, written and interpersonal communication skills;
    • Skilled to prioritize work, while handling multiple tasks;
    • Excellent attention to detail and organizational skills;
    • Able to function as a team player;
    • Great time-management skills;
    • Ability to follow instructions and directions and work in fast paced environment.



Environmental Conditions and Physical Demands:

  • The incumbent is in a confined office-type setting in which he or she is free to move about at will.
  • The incumbent while performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
  • The incumbent for this position may operate any or all the following: telephone, smart phone, copy and fax machines, adding machine (calculator), scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, computer terminal, laptop computer, personal computer, tablet, printers, or other equipment as directed.
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Qualified candidates may send resumes to rmacias@bankcbn.com.


Citizens Savings Bank & Trust Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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