Headquartered in downtown Memphis on the banks of the mighty Mississippi River, First Horizon has served as a financial institution for generations of Tennesseans since 1864. The company has been an integral part of the city’s landscape and a major contributor to the economic prosperity of the region. From the time the bank first opened for business, every chapter of First Horizon’s story has revolved around a deep commitment to its clients and the communities it serves.
Originally established as the First National Bank of Memphis, the company changed its name to First Tennessee in 1977 to reflect its expansion beyond Memphis. In 2019, the company announced it would operate under the unified First Horizon brand name, marking a new era in the company’s history.
Through organic growth, de novo expansions and a series of acquisitions, including its merger of equals with IBERIABANK Corporation in 2020, First Horizon today is the largest Tennessee-headquartered bank. The company has an active presence in every major Tennessee market and is a leading financial services companies headquartered in the South serving clients in 12 states and catering to specialty clients across the nation.
The Power of People
For more than a century and a half, First Horizon has earned an enviable reputation as a trusted partner for associates, clients, civic leaders and community groups. In an industry that often struggles with differentiation, First Horizon has continuously demonstrated that its people make the difference.
“This sounds cliché, but our people are truly our greatest differentiator and have been since our inception,” said Jordan. “I’ve never been prouder of our team and optimistic about our future.”
In fact, in 1878 the Yellow Fever epidemic was devastating Memphis. Thousands were dying, others were fleeing the city, and there was tremendous pressure to close the bank. However, a bookkeeper named Charles Q. Harris volunteered to remain at his post. Throughout the summer, he worked to keep the bank open for clients and the community. In honor of his initiative, bravery and dedication, First Horizon recognizes one leader each year who exemplifies those attributes with the Charles Q. Harris Leadership Award.
Recognized as an award-winning employer of choice, First Horizon focuses on fostering a diverse and inclusive environment that promotes growth and success. “Starting with our most senior roles, our diversity speaks volumes about our belief that a wide range of perspectives, backgrounds and talents lead to better outcomes,” said Tanya Hart, Chief Human Resources Officer for First Horizon. “Even as we dealt with the disruption created by a potential acquisition last year, our retention rates were stellar, enabling our team to remain focused on serving our clients and communities.”
The company’s vibrant culture is deeply rooted in its Southern heritage, operating a market-centric, relationship-based approach to business that distinguishes it from larger banks and enables it to compete effectively with smaller institutions.
“Living and working alongside our clients and partners makes a difference. Our market-centric approach ensures we know our clients and understand our communities,” says Carol Yochem, Regional President for the Central region of First Horizon. “Leveraging the tools and resources of a larger institution but with a personalized approach, we deliver on our purpose of providing capital and counsel in a way that clients value.”
Heartfelt Service
At the core of First Horizon’s values lies its unwavering commitment to the community. Throughout the years, the company has made an immeasurable impact through philanthropic initiatives and civic leadership. Motivated by the understanding that every person, family and business plays a role in building and sustaining
healthy communities and vibrant regions, First Horizon and its Foundations have invested
significantly in nonprofit partners and projects. This commitment helps improve access to health and human services, financial resources, education and home ownership for all members of the community.
Bo Allen, Regional President First Horizon’s West Tennessee region said, “Supporting our communitiesis ingrained in our corporate DNA and a responsibility we take very seriously. Through multifaceted partnerships, we remain resolute in our commitment to make a positive difference, particularly for the most vulnerable and under served.”
Looking Forward
Grounded by its rich history and the lessons learned over time, First Horizon’s focus remains firmly on the future. “The only constant is change, and we understand the importance of continuing to evolve, improve and capitalize on opportunities to enhance shareholder value,” says Bryan Jordan, Chairman, President and CEO of First Horizon. “Of course, everyone is asking us about our future. We’re staying the course, leveraging the advantages of our diverse client base and robust markets and making investments that position us for continued success.”
In early 2023, it announced a $100 million plan to advance its technology. Building on its foundation of strength and stability, this significant investment in new technology and digital transformation will create operational efficiencies and enhance accessibility and agility for clients.
While much has changed over the last 160 years, First Horizon’s focus and core values remain constant. Its commitment to clients, associates and communities runs as deep as its Tennessee roots. Adept at navigating an ever-changing landscape, First Horizon is ready for its next chapter.
